A business can pick specialist modules from any of the four partner institutions.
The specialist modules are within the key 7 themes:
Participants will gain an understanding of accounting and financial management, by the interpretation of financial statements and examination of basic management accounting techniques. The module will cover the introduction of accounting terminology and the structure of financial statements for profit-making entities.
Focus will be on the interpretation of financial statements covering profitability, liquidity,working capital management, solvency, and risk and return. Using the balanced scorecard model, the range of performance indicators relevant to a full assessment of performance will be discussed.
Examination of investment appraisal techniques and the use of variance analysis in budgeting is also included. The course will benefit managers working in a non-accounting function whose job role requires an understanding of finance, or small business owners who require further understanding of accounting techniques.
This course will examine pricing in context of business strategy. Participants will apply a variety of costing and pricing techniques in their own organisation. Designed for managers in a non-accounting function requiring an understanding of finance and price setting, or small business owners.
This 2-day course will introduce you to different elements of costing, forecasting and budgeting, whilst developing your ability to plan and control the resources of your organisation.
This 2-day course will introduce you to the elements of budget forecasting, budget planning and monitoring performance using Key Performance Indicators (KPI’s), within your organisation.
This course will introduce you to the fundamentals of business planning.
This course will involve reviewing a range of risk management theories, alongside assessment tools and techniques designed to provide a detailed analysis of risk. Including the proactive identification and avoidance of risk as well as completing risk assessments. Participants will learn how to: prepare for, conduct, review and improve the awareness and treatment of risk in their own organisations.
This course develops knowledge and understanding of the organisational environment, culture and ethics required for formal management roles. Relevant to those working or aspiring to work in management and leadership roles within the public, private and voluntary sectors.
This 2 day course focuses on developing an understanding of the overall marketing process; how to set goals, objectives and budgets, examine the marketing environment to enable effective targeting and planning for your business along with an understanding of the key promotional activities that will help an organisation attract new customers and maintain customer loyalty that will ultimately drive growth.
This 2-day course will show how understanding your target market gives you competitive advantage in your market place. There are many psychological factors involved in the purchasing decision and you will explore the various elements of buying behaviour and shopping patterns that can be identified to shape your customer care.
This 2-day course will illustrate that sales and promotion are areas essential for business success for getting your product or service communicated to the public in an effective, and eye catching way. Focussing on marketing, planning communication and campaign management.
This course focuses on image as the centre of visual communication and the impact of persuasion on consumer’s buying behaviour. Giving an understanding of how each strand in business promotion needs images in different formats, whether for online use in social media or websites or for use in more traditional print media.
Social media, social networks and online communities have created an environment where companies are in a constant dialogue with their customers.
This course provides an introduction and broad overview of: social media and social marketing and how marketing has evolved; an understanding of the challenges in the implementation and operation of social media marketing. You will review the use of social media for marketing and Public Relations and understand how customers and businesses are increasingly engaging with social media for targeted selling, building a customer base and relationships; social media behaviours; online branding; language for social media; analytics; demographics; geo-graphics and psychographics.
You will analyse the impact of social networking and social media and the implications of this for customer service. Using that knowledge, you will be able to identify and combine technologies, apps and platforms to develop a coherent approach and how to use multiple platforms and scheduled posting effectively.
This module examines the process by which an integrated marketing communications programme is planned, developed and executed.
The development of an integrated marketing communications plan requires an understanding of the overall marketing process, how companies organise for advertising and other promotional functions, buyer behaviour, communication's theory and how to set goals, objectives and budgets. Participants will work on a targeted work-related task that examines and gains understanding of their organisations corporate preferred future direction, environment and circumstances, in which these activities take place. This will include the various regulatory, social and economic factors that affect the organisations integrated marketing communications programme. Participants work on the creation of a strategy and plan to maximise the potential opportunities and challenges of their work place.
This 2-day module will examine the role of human resources in your organisation and analyse how an effective people management approach can be utilised to maximise organisational advantage.
This course examines the role of human resources and analyses how an effective people management approach can be utilised to maximise organisational advantage. The module aims to establish principles of human resources management and to explore the effectiveness of varying practices in a range of organisational contexts. Introduces the concept of performance monitoring and methods of best practices for employee engagement.
This 2-day course will introduce you to the strategic implications of successfully resourcing your organisation in the short and mid-term. Focussing on labour markets, best practice in recruitment and selection and your short and long term people resourcing strategy.
This 2-day course will look at how you can retain key talent within your organisation following the recruitment process whilst also looking into the longer term. Focussing on developing an effective retention strategy, implementing a culture of talent management and developing a robust performance management system
This course considers approaches used to minimise stress in both the general public and in the workplace. The module will outline the theory of stress and consider the nature of stress management interventions. The emphasis will be on learning to manage stress effectively both in occupational and personal settings and how this can enhance individual health and wellbeing.
This course will provide strategies and techniques to develop mental toughness and resilience. Reflects on how stress manifests itself in different organisations and the impacts on all individuals within a workforce environment. Participants will recognise why they excel or struggle with certain tasks and this provides an opportunity to formulate a personal and organisational strategy to maximise career or business potential.
This course will deepen your awareness and understanding of the ways we think and feel and of our responses to internal and external events. Examine mindful approaches to difficulty both for self and for others; develop an experiential, reflective, investigative approach to learning; and demonstrate applications of mindfulness in the workplace. Training is a highly interactive, and participatory.
This course enables participants to increase their interpersonal and communication skills as well as develop knowledge, understanding and practical application of workplace coaching. This essential coaching skills programme will benefit both the participant's and receptors of coaching, by increasing their confidence, initiative, flexibility and performance, which in turn will increase workplace effectiveness, working relationships and organisational capacity.
This course develops knowledge, understanding and ability in leading and motivating a team effectively. Participants review team dynamics and how this is translated back into the workplace; the dynamics of a team including roles and responsibilities; motivation and team development; leading teams effectively and how this reflects on team behaviour.
Using this knowledge participants will plan and implement a team activity reviewing the effectiveness of the planned activity to consider how this relates to their own continuous personal and professional development.
This course introduces you to the fundamentals of leadership.
This introductory module will provide participants with an understanding of the management role in improving management performance. Participants will be able to assess their own development opportunities and be able to plan their own development through the study of organisational structures, management roles and responsibilities, human behaviours and personal management styles and personal development planning.
The module aims to give you or your team leader/manager the knowledge and understanding on how to build a team that delivers consistent high level of performance in your business. You will learn what makes a high performing team; how to build the team and what is needed to maintain the team’s performance in the future.
The module aims to show and support participants in understanding the principles and actions involved in developing effective training programmes. It will provide the participant with key competencies of delivering effective and memorable training programmes and evaluating the training programme to ensure that it is useful, motivating and educational, leading to organisational improvement.
At the core of sustainable development is the inter-relationship between the environmental, economic, social and cultural factors. A sustainable business strategy makes a positive impact in these areas, creates value and helps support business success.
This module presents the principle concepts of sustainability that can be applied in a variety of workplaces. It develops knowledge and understanding of sustainability on an international level (the United Nations Sustainable Development Goals) and national level (the Well-being of Future Generations Act (Wales) 2015) and explores how these frameworks can be adopted by management and workforce to create a sustainable business.
Extensive use is made of specific examples and case studies and an understanding of sustainability frameworks developed through practical application and discussion.
This 2-day course will analyse the daily activities a human resource professional is required to carry out with regard to employment legislation. Focussed on the employment relationship, carry out the recruitment and selection process, lawfully managing organisational change, reward, remuneration, handling grievance and disciplinary procedures.
This course enhances knowledge of contract law to improve business and contractual relations with customers and clients. Knowing when a contractual agreement has been entered into; the terms are binding; the contract will do what they want it to do and that they know what to do if things go wrong and apply the lessons learned to their own contractual relations.
This course develops knowledge, understanding and ability sustainable procurement; the effect basic procurement skills can have on a company’s profitability and sustainable development; how regulations and systems can be used to measure and monitor performance; analysis of how procurement uses the Triple Bottom Line to improve the organisation’s future. Participants will learn how to use a sustainable approach to implement change in their own organisations.
This course provides an opportunity to assess yourself and your transferable skills, identifying strategic approaches to your creative career through the development of your business skills. Specifically, you will identify and evaluate: art-form specialist skills; art-related work options; and employment options. Participants will gain an understanding of basic accounting, management and marketing principles and their application. This will assist in participant’s identification of any on-going issues for training or continuing professional development.
This 2-day course will support you to understand the principals involved in managing an effective project. It will provide the student with key competencies of planning, delivering and evaluating a project to ensure that it is delivered successfully to their project specification and organisation requirements.
This 2-day course will support you in understanding the processes of delivering an effective event. It will provide you with key competencies of organising and planning an event to ensure that it is delivered successfully, specific to their business/business area.
This module will develop knowledge and understanding of the principle concepts of project management as applied in organisations as well as the ability to interpret and develop project management plans. The discussions and exercises relate practical techniques and methods to day-to-day usage.
The course is aligned with internationally recognised standards, best practices, trends and methodologies and is designed to equip participants with the skills needed to work in a project environment.
This module aims to develop knowledge and understanding of how to manage, monitor and control project activities and resources to successfully complete a project. Focusing on key practices that are used to implement a project through to completion.
The processes and techniques for monitoring and controlling a project will be explained and an understanding of planning techniques developed through practical application and discussion.
This includes: tracking and control methods and techniques; Integration of scope, schedule, cost, risk, quality and resource management; change control; reporting and using technology; stakeholder engagement and meetings; contractor versus owner perspectives; document management; product acceptance and phase / project closure.
This 2-day course will enable you to develop an understanding of the principles of effective communication and identify the main barriers to effective communication within business scenarios.
Contemporary Customer Service will equip you and your staff members with the skills to achieve a competitive advantage and build customer loyalty by developing an effective and robust approach to customer service. This approach will involve evaluating your current processes; reviewing industry bench marks and best practice and helping you with implementing continuous improvement strategies for now and the future. The course will help you adopt quality assurance systems to ensure a high level of service can be maintained within your organisation.
This course in behavioural science provides a unique and valuable contribution to our understanding of complex human behaviour. This module provides an introduction to the main principles of human behaviour, and specifically how these principles have been applied in the work place to solve problems of safety, create a better work environment and increase performance.
This course reviews a diversity of negotiation theory, alongside factors that affect negotiation practice such as use of power and influence, personality and communication skills. A range of techniques appropriate to different situations and people will be utilised. Participants will learn more about themselves and their approach in order to assess their ability to: prepare for, conduct, review and improve negotiations in their own organisations.
This course examines the process by which an integrated marketing communications programme is planned, developed and executed Develops an understanding of the overall marketing process, how companies organise advertising and other promotional functions, buyer behaviour, communication's theory and how to set goals, objectives and budgets. Participants will examine and gain understanding of the environment in which these activities take place, including the various regulatory, social and economic factors that affect the organisations integrated marketing communications program.